Shipping Policy

We process ready-to-ship orders Monday through Friday and dispatch them from Hong Kong within 1-3 working days. If the product(s) you ordered are in stock, we aim to have them ready for dispatch within 48 hours of receiving your order. In case a product(s) is out of stock, we will either order it into a store or dispatch it directly to you from the manufacturer.

Once your order is with our courier partners, deliveries typically take overnight in certain areas or between 3 – 10 working days following dispatch. You will receive a dispatch email with tracking details as soon as your order has been processed. Please note that if you have ordered multiple items, they may be sent in separate shipments due to stock levels and availability.

During sale periods, there may be a delay in delivery time due to a high volume of orders, which may affect delivery times and our store's stock levels. To check the availability of items in your order, we recommend visiting each product page or contacting us before placing an order for ETA.

Please note that the estimated time of arrival (ETA) is subject to change based on supplier stock levels and transit time. If there are any significant delays, we will promptly contact you.

Upon receiving your order:

We kindly ask that you inspect your order upon receipt. If the "devices or accessories" are defective, damaged, or if you have received the wrong item, please contact us within three days. This will allow us to promptly assess the issue and make it right.

Shipping to the rest of the world:

We currently offer shipping to the rest of the world with International service, with an estimated delivery time of 3-10 business days. For worldwide shipping, we utilize the International service, which typically takes 15-25 business days for delivery.

Please note that the purchaser is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and similar charges required by the importing country. We do not collect these charges in advance and cannot provide an estimate of their cost.

International shipments are considered final sales and are non-refundable.

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GROOV Limited


BR: 70314724-000-01-24-7